Privacy Policy

Cuetta and YouTube

• Cuetta uses YouTube API Services to show public YouTube data, and your own YouTube Studio numbers if you connect your channel.
• By using Cuetta you also agree to the YouTube Terms of Service. Google's Privacy Policy explains how Google handles data.
• Cuetta isn't made, endorsed or sponsored by YouTube or Google.

What we collect

• How you sign in: with Google we get your name, email address and profile picture, and never see your Google password. With email we get your email address and send you a one-time code.
• What you add: your channel's @handle, topic and goals, saved keywords, videos, channels and ideas, your questions to Ask Cuetta, and messages you send us.
• Public YouTube data that Cuetta reads through YouTube API Services: video and channel titles, descriptions, thumbnails, tags, view, like, comment and subscriber counts, and public comments.
• If you connect YouTube Studio: your channel's private numbers, such as views, watch time, retention, traffic sources, impressions and click rate. We read them with read-only access (youtube.readonly and yt-analytics.readonly). Cuetta can't upload, edit, delete or post anything.
• Payments: Paddle takes your payment and keeps your card details. We get your plan, billing country, receipts and payment status, never your full card number.
• Usage and device data: pages you open, buttons you use, browser, device type, rough location from your IP address, and error reports.
• Free tools without an account: a one-way scrambled version of your IP address, so we can count daily uses. It's deleted after two days.

How we use it

• To run Cuetta: sign you in, show your research, keep your saved work and apply your plan's limits.
• To write advice: Cuetta's AI turns the data above into ideas, titles, scripts and answers. Each answer is built only from data Cuetta collected for you.
• To work out Cuetta's own scores, such as outlier scores, views per hour, keyword scores and earnings estimates. These are Cuetta's estimates, not YouTube's numbers.
• To take payments, answer support messages, keep Cuetta secure, find and fix errors, and improve the app.
• We don't sell your data, don't show ads, and don't use your data for advertising.

Google user data

• Cuetta's use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements, and the YouTube API Services Developer Policies.
• We use your Google and YouTube Studio data only to show you your own numbers and advice inside Cuetta. Nobody else can see them.
• We don't sell it, use it for ads, or use it to develop or train general AI models. People at Cuetta only look at it if you ask us to, for security, or when the law requires it.
• You can disconnect YouTube Studio in Settings at any time. You can also remove Cuetta's access on Google's security settings page.

Who we share it with

• We share data only with the companies that help us run Cuetta, and only what each needs:
• Supabase (database and sign-in), Vercel (hosting), Resend (sign-in emails) and Cloudflare (email forwarding).
• Anthropic, whose Claude AI writes Cuetta's advice from your data, and Google, whose Gemini AI paints thumbnail pictures from your descriptions. Under their business terms, neither uses this data to train its AI models.
• Paddle, our reseller and Merchant of Record, which handles checkout, payments, tax, invoices and refunds.
• Sentry (error reports) and PostHog (usage statistics), both stored in the European Union.
• We may also share data if the law requires it, to protect people or Cuetta, or as part of selling or merging the business. We'd tell you first.

Where your data goes

• We're in Australia. The companies above store and process data mostly in the United States, the European Union and the United Kingdom.
• We choose providers that protect data to a standard like Australian and EU law, and use their data protection terms, including Standard Contractual Clauses where they apply.

How long we keep it

• Public YouTube data: 30 days at most. After that it's deleted, or refreshed from YouTube if you still use it.
• YouTube Studio numbers: while you're connected. If you disconnect, or Google tells us access was removed, they're deleted within 7 days.
• Your account and saved work: until you delete your account.
• Payment records: as long as tax law requires, usually 5 to 7 years. Support messages: as long as we need to help you.
• Backups are overwritten on a rolling schedule, so deleted data leaves them within about 30 days.

Your choices and rights

• See and download your data: Settings → Privacy and data → Download my data gives you one file with everything Cuetta keeps about you. Ask us to correct anything that's wrong.
• Delete everything: Settings → Privacy and data → Delete account removes your account and saved work right away, cancels any paid plan and disconnects YouTube Studio. You can also email us and we'll delete it within 7 days.
• Depending on where you live, you may also have the right to object to or limit how we use your data, to move it, or to withdraw consent. Ask us and we'll reply within 30 days.
• We don't sell or share personal information for targeted ads, as defined by California and other US state laws.
• If you're unhappy with how we handled your data, please tell us first. You can also complain to the Office of the Australian Information Commissioner, or your local data protection authority in the EU or UK.

Legal bases (EU and UK)

• Contract: to give you the Cuetta account and plan you signed up for.
• Consent: to read your YouTube Studio numbers. You can withdraw it any time by disconnecting.
• Legitimate interests: to keep Cuetta secure, fix errors, understand how it's used and improve it.
• Legal obligation: to keep payment and tax records.
• Cabeero Pty Ltd is the data controller.

Cookies and similar tools

• Sign-in cookies keep you signed in. Cuetta can't work without them.
• PostHog uses a cookie and your browser's storage to count visits and clicks. Session recording is off. Turn it off any time in Settings → Privacy and data → Help improve Cuetta.
• Your browser also remembers small settings, like Light or Dark mode and a collapsed sidebar.
• Paddle sets its own cookies during checkout to take payment and prevent fraud.

How we protect it

• All traffic uses HTTPS. Each creator can only reach their own data, enforced by the database itself.
• Your YouTube Studio sign-in token is locked with AES-256 encryption before it's saved, and only Cuetta's server can unlock it.
• If a data breach could cause you serious harm, we'll tell you and the regulator as the law requires.

Children

Cuetta isn't made for children. You need to be at least 13, and old enough to use YouTube where you live. We don't knowingly collect data from younger children.

Changes to this policy

When we change this policy we'll update the date at the top. For big changes, we'll tell you in the app or by email before they apply.

Contact

• Cabeero Pty Ltd, Australia. Email support@cuetta.com with any privacy question or request.
• The browser extension has its own short page: extension privacy.