Legal
Refund Policy
Last updated 9 November 2026
If Cuetta isn't right for you, you can get your money back. Payments are handled by Paddle.com, our reseller and Merchant of Record.
14-day money back
- Ask within 14 days of your first payment for a plan and we'll refund it in full, no questions asked. This works for monthly and yearly plans.
- Later renewals can't be refunded, but you can cancel any time and keep your plan until the end of the period you paid for.
- Charged twice, charged after cancelling, or something else went wrong? Tell us and we'll put it right.
How to ask
- Use the link on your Paddle receipt email, or find your order at paddle.net.
- Or email support@cuetta.com with the email address you paid with.
- Refunds go back to the card or account you paid with, usually within 5 to 10 business days. Your paid plan ends when the refund is made.
Your legal rights
- This policy adds to your rights under consumer law, such as the Australian Consumer Law and the 14-day withdrawal right in the EU and UK. It doesn't take any away.
- Paddle's refund policy also applies to purchases it handles.
Questions about this page?
Contact us